Shipping policy

Free Shipping We offer free shipping on all orders. No minimum spend required.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We'll notify you by email if there is a significant delay.

Delivery Timeframes Once dispatched, orders typically arrive within 3–7 business days. Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays or customs processing.

Order Tracking Once your order has shipped, you will receive an email with your tracking information. Please allow 24–48 hours for tracking details to update.

Shipping Restrictions We currently ship to Australia. If you are located outside our shipping zones, please contact us at [your contact email] and we'll do our best to assist.

Lost or Delayed Packages If your order hasn't arrived within 14 business days of your expected delivery date, please contact us and we will investigate with the carrier.

Contact Us For any shipping enquiries, please reach out via our email veala.org@gmail.com.